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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks (CK) set a goal to improve the sustainability of its business in the coming year. A strategy designer on CK"s team knows the importance of pushing for environmental impact in their latest designs.
What should they do to prepare to measure progress toward this goal?

A) Create a journey map that extends into pre-purchase and post-use disposal to uncover unseen impacts of the product's lifecycle.
B) Only interview customers who value environmentalism to uncover needs from CK's desired customer base of ethical consumers.
C) Schedule a workshop with key product stakeholders to brainstorm "how might this new product be more sustainable

2. Cloud Kicks (CK) is a company of operational excellence However, CK has a hard time bringing innovative ideas to market, because investing In unproven tactics seems risky to its leaders who are used to making decisions based on metrics.
Which approach should a strategy designer take when presenting a new product vision to this group?

A) Run qualitative user research on the product vision and share key feedback with stakeholders.
B) Conduct a competitive analysis of other products in the same market as the product vision.
C) Identify the biggest questions about the product vision and collect data on prototypes.

3. Cloud Kicks (CK) wants to drive more business, brand loyalty, and product awareness at its retail partner stores. CK would like to have the ability to effectively run promotions and optimize in-store visits.
Which Salesforce product should be recommended for this business need?

A) Loyalty Cloud
B) Marketing Cloud
C) Consumer Goods Cloud

4. Customer service surveys and user feedback reveal Cloud Kicks' users desire new features on the sales platform How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible?

A) Align design implications to business goals.
B) Identify user quotes to make the case.
C) Co-create a journey map with users

5. Cloud Kicks (CK) works with various technology platforms built up over decades of acquisitions. Each platform has a different level of design maturity, which creates a very inconsistent user experience. To prioritize what to address first, CK needs to assess the business impact.
Which method is typically used to Quantify design debt?

A) User interviews
B) NPS or CSAT
C) Heuristic analysis

Solutions: