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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:
1. The Queue Impact View only displays metrics for the current day's interactions.
(True/False)
Response:
A) True
B) False
2. What are two purposes of creating segments in GPE?
(Choose two)
Response:
A) Limit bot escalation
B) Group visitors based on behavior
C) Trigger real-time messages
D) Track agent idle time
3. What does the "frequency cap" setting control in an action map?
Response:
A) The maximum times an action can trigger for a visitor
B) The number of simultaneous offers per visitor
C) The engagement queue overflow limit
D) The number of agents assigned to the map
4. To utilize predictive routing to its best potential, at least _____ days of data is required.
Response:
A) 60
B) 90
C) 30
D) 120
5. Which metric in the Queue Detail View indicates how often GPR has been used to route interactions?
Response:
A) Agent Utilization Score
B) GPR Routing Rate
C) Wait Time Threshold
D) Outcome Comparison Index
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,C | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |
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