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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:
1. What are the five IT areas that are listed as transformational technologies in IT?
A) Vacuum tube, Transistor, RAM, vRAM, Quantum Effect
B) Fortran, COBOL, Basic, C++, Java
C) Hardware, Database, Software, Web 2.0, XML
D) Mainframe, Departmental, PCs, Internet, Social
2. What is the second step in Social Business AGENDA?
A) Give competitive pricing
B) Globalization
C) Gain social trust
D) Growth markets
3. Successful Social Businesses use which tool to be more nimble in discovering trends, predicting outcomes, and providing insight into consumer behavior patterns?
A) Online Forms
B) eCommerce checkout carts
C) Telemarketing surveys
D) Social Analytics
4. What can Social Business can be defined as?
A) Applying social tools across the entire organization for a broader return on investment
B) A subset of Social Media
C) External-facing channels that only Public Relations and Marketing utilize
D) Popular sites like Facebook and Twitter that only distract workers
5. What new area of focus should customers concentrate on with today's increasingly instrumented and interconnected world?
A) Store more data
B) Re-engineer corporate structures
C) Smarter business decisions
D) Deliver new systems
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |
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