Salesforce Certified Nonprofit Success Pack Consultant : NP-Con-101

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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A nonprofit organization is using Cases in Salesforce for case management with its clients. The nonprofit organization wants to relate Cases for the same client to each other. How should the consultant advise the organization?

A) Use Case Hierarchy to connect all Cases for the client to a parent case and click on View Hierarcht to see the connected Cases
B) Create a custom field for an ID number and assign the same number to all cases that need to be connected
C) Create a custom object that connects Cases to each other with two Case lookup fields and add a check box field to designate the parent Case.
D) Use Case Comments and paste the URL of the first Case opened for the client in each new Case related to them.

2. A nonprofit wants to send an event cancellation notice to 150 Salesforce contacts without a separate email service provider. It wants to manage bounces, resend the notice as needed, and view the send history on the Contact record.
Which option should a consultant recommend to meet the requirements?

A) Salesforce Engage
B) Send List Email
C) Pardot
D) Journeys

3. A nonprofit organization wants a report that compares giving at a consistent point in time from year to year.
Now should the consultant set this up?

A) Create a joined report showing the two years side by side.
B) Create a matrix report bucketing the dates you wish to compare.
C) Run the NPSP Account SYBUNT and Contact SYBUNT reports.
D) Set up a Reporting Snapshot on Opportunities.

4. A nonprofit wants to collect information online about volunteers who are new to the nonprofit, including names and contact details, skill sets, and availability. The nonprofit already uses NPSP and Volunteers for Salesforce and wants to create a report with this information.
What are two ways the consultant can meet the requirement?
Choose 2 answers

A) Set up a Personalized Volunteer Page on the nonprofit's website.
B) Collect contact information during job sign up via Job Listings.
C) Add the Volunteer Sign Up form to the nonprofit's website.
D) Attach emails from volunteers with their information to Contact records.

5. A nonprofit wants to be in full compliance with Salesforce best practices for data security and has asked its consultant an evaluation.
Which tool should the consultant use to provide this assessment?

A) Salesforce Health Check
B) NPSP Health Check
C) Shield Platform Encryption
D) Salesforce Optimizer

Solutions: